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The Next Telecom Blog

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Why should you choose Next Telecom?

We are Australian-owned
We provide a personal account manager
We dont operate overseas call centres
We only service business so we are not tied up servicing residential customers
We have earned a 5-star service rating

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Next Telecom - we get satisfied customers

We're proud of our service, we've won awards for it and customers agree. See our latest Customer Satisfaction Scorecard below and read our customer testimonial (scorecard published May 2024).
Surveys completed

What our customers say...

Next Telecom have provided us with outstanding support in the process of our Perth branch office transition to NBN. Nothing has been too difficult and issues such as new VOIP phone programming, routers programming, VPN functionality have been handled professionally and efficiently.

Mark Breznik

Marketing Manager | Emona Instruments

What our customers say...

We updated our phone system to an online system with Next Telecom in 2019.  In light of the Covid situation in 2020, it has proven to be one of the best decisions we have made.  Our staff have moved to working from home and our phone system operates seamlessly.  This means that our client experience has not been jeopardised due to us being unable to take calls.  Next Telecom continue to be easy to deal with, responsive and technically excellent in their field.

Mandee Clarke

Heffron SMSF Solutions

What our customers say...

I would just like to say what an amazing team there is at Next Telecom! Always available, always reliable and always professional. Justin is amazing at what he does; even if the matter doesn’t concern Next Telecom he will go above and beyond to ensure that the problem is resolved. You guys make my job a lot easier.

Linda Canturi

Operations Manager| Canturi Corporation

What our customers say...

Great company to deal with. Very professional and responsive for all our telecommunications needs. We have forged a winning partnership with satisfying results.

Mario Fricot

Finance and Administration Manager | Fitness Australia

What our customers say...

A big thank you to you and your team for an amazing implementation of ourphone system. Honestly, this whole experience ran like clockwork. Telstra was bypassed on every front and it was a pleasure to watch the whole thing unfold. Justin was awesome. He made himself available 24/7 and willingly engaged with our IT staff and electrician to ensure it all ran smoothly. Very professional, 5 star service. Will be recommending you guys to the entire First National network.

David Westerman

First National

What our customers say...

I just wanted to give some quick feedback with regards to our new phone system installation and training – as managed and run by Martin Sliwo. Martin did a great job, he really looked after us and we’re all very happy with how things have gone so far.

Chris Brimble

Knowledge & Information Manager | Pacific Trade Invest

What our customers say...

We have been with Next Telecom for almost three years and have found our phone and internet services to always be very reliable. Next Telecom’s support staff are professional, helpful and always available, either online or over the phone.  We recommend Next Telecom as a company that provides fast internet and excellent after sales service.

Susan Michael

Practice Manager | 153 Phillip Barristers

What our customers say...

Compared to what was happening with our old supplier - Next Telecom's system ROCKS! There are now so few missed calls, the voicemail system is excellent. The caller ID works well and I got a report from Justine with all the incoming calls; first time ever.

Ian Bridges

CIO | Planet Ark

What our customers say...

Every call I've had has been fantastic quality - and it's been great having you handle things on this side, as everything we've thrown at you has been fixed almost instantly. Thanks so much for all the work you put in, it seems to be fine-tuned now into a fantastic service.

Matthew Barr

Purchasing / IT Manager | Qualatex Balloon Pty Ltd

What our customers say...

Brenton, Justin & all the support team have always helped me promptly (many occasions with the shortest of lead times) - I cannot emphasize just how amazing the Next Telecom team have been & remain to be !
I can with my heart on my sleeve recommend this group of experts for all things telephony, data, internet etc...

Esther Mitchell

Facilities/Office Manager | Employment Hero

What our customers say...

We have been using Next Telecom for nearly 5 Years now for our telephony services, During these years we found Next Telecom to be very professional and efficient with very qualified staff.
We have worked with various other IT companies for different projects, however their professionalism and support is above par.

Nadeem Ahmed

IT Manager | James Milson Village

What our customers say...

We turned to Next Telecom for help and, unlike the incumbent, who claimed it couldn’t be done, Next Telecom were able to develop and implement a solution within days. Since that time, we have progressively moved the data services at all of our branches to Next Telecom and consider them to be an invaluable business partner.

Peter Farcash

General Manager | NSW Bonds Transport Group Pty Ltd

What our customers say...

We are all extremely happy that we now have our SIP up and running. I just want to say a huge thank you for going above and beyond in assisting us to get to this point. You have been instrumental in getting this tricky situation sorted and I really appreciate all the effort you have gone to.

Simone Matthews

Office Manager | Confirmit

What our customers say...

We have developed a great partnership with Next Telecom over the past 12 months, where communications form an integral part of our operations. Their professional customer service, accessibility and quick response time, along with providing an outstanding solution, allows us to focus on what we do best – Recruitment!

Jasman Amor

Financial Controller | Cornerstone HR

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