Contact Next Telecom

Customer Support & Account Management

Monday-Friday 8.00 am to 6.00 pm

Saturday 8.30 am to 3.30 pm

Call: 1 300 006 398


Customer Identity Authentication

ACMA has recently announced the introduction of multi-factor identity authentication to confirm the person requesting a transaction is our customer, or our customers authorised representative. The rules are designed to protect customers from the serious harms (including identity theft) that can result from unauthorised access to accounts and information, such as via fraudulent SIM-swap requests.

High-risk customer transactions include SIM swaps, transfers from a post-paid to a pre-paid service transfers of title (also known as change of ownership), adding additional phone service/s to an account, activating a service for an overseas customer, buying an additional mobile phone, blocking International Mobile calls.

When calling our customer service delivery number 1300 00 6398 you may be asked to confirm certain information on your account and be able to access your authorised email address to confirm a one-time password.

Australian Sales

Corporate & SME

Call: 1 300 722 320


Global, Wholesale & Enterprise Sales


Sydney: +61 2913 71124

Singapore: +65 6813 3008


London: +44 2038686853

North America

San Jose: +1 6695 443427


Next Telecom Sydney (Head Office)

Level 3, 45 Clarence St

Sydney, NSW 2000


1 300 00 NEXT



(02) 8071 8150

Next Telecom Melbourne

Suite 14, 202 Ferntree Gully Road

Notting Hill, VIC 3168


1 300 00 NEXT


How can we help?

Complete the form to have one of our helpful representatives get in touch.

Call 1300 00 NEXT

to talk to our specialists