Inbound Numbers

1800, 1300 & 13 Numbers

Call Analytics, Call Recording & Routing Options

13 numbers & 1300 numbers are local call business numbers where clients call you for the cost of a local call. 1800 numbers are free call where your clients call your business number toll free.

A 1300 number is a 6 digit business number prefixed by 1300 and calls are charged at the untimed local call rate by the callers service provider

A 1800 Number is a 6 digit business number prefixed by 1800 and calls are toll free from the callers land line and from service providers in Australia.

A 13 number is a 4 digit business number prefixed by 13 and call are charged at the untimed local call rate by the callers service provider. A 13 number is usually more memorable simply because it has 6 digits in total.

Features and Benefits

Included Inbound Call Manager with smart routing

Included Inbound Phone Call Recording

Included Inbound Phone Call Analytics

Price beat guarantee - Send your bill for at least 20% off

Time of day, State, Postcode & other smart routing options included

Massive range of Call Routing Options

Australian Based Support

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What is the difference between numbers?


Your customer only pays for the cost of a local call.


Your customer only pays for the cost of a local call.


Your customer calls you for free.

Included inbound Call Recording, Smart Routing Manager and Call Reporting

An inbound 13 number or 1300/1800/0800 phone number is a virtual service number connected to any local geographic number.

When users call the inbound number it’s automatically redirected to the telephone number of your choice and the caller is charged a single flat fee, or in the case of a 1800 its a free call.

But you can do more with your Toll Free or Local Call number. Take a deep dive into customer behaviours with Next Telecom Call Manager and Analytics. Our portal provides you with unrivalled detail when it comes to how your customers interact with your business.

Add intelligent call routing options and call handling so calls terminate exactly where you want them to. And if you relocate your business to a new location, your inbound number will follow you like a loyal friend, so your customers can continue to reach you without disruption.

13 Numbers provided the added advantage of being more memorable and easier to create phone words with. For example 13SHDK.

Call Recording

Included Call Recording for Compliance, QA, Staff Training and dispute resolution.

Reporting and Analytics

Call Analytics for deep insights in to your customer calling behaviours and call patterns.

Built in Messages

Built in IVRs and Preamble messages allow you to route incoming calls accurately

Multi SITE

Self Manage your nationwide Smart Routing with State, Postcode, Time of Day routing & more.

Call Reporting, Call Routing with Call Manager & Inbound Call Recording

It's at your finger tips.

Inbound Phone Number Call Recording

With our built in Call Recording Feature, you can play back inbound calls to your Inbound number. Call Recordings are highly valuable when managing Client Dispute Resolution, Order validation, Compliance, Customer Service training. And its included at no additional cost in your monthly call plan and available on all of our 1800, 1300 and 13 Numbers.

Inbound Phone Number Call Reporting

Call Reporting is included in all of our call plans and allows you to see where your calls are coming from, days and times the calls are coming in and this allows you to manage your staffing levels and provide intelligence on your marketing spend.

Inbound Phone Number Smart Routing Call Manager

Smart Routing Call Manager is included in your call plan and provides a range of routing options that allows you to manage call delivery based on the time of day, location of caller with State, Region and Postcode routing, split calls between teams on hunt groups or calls cycles.

What are the Call Routing Options available?

There is a significant range of Call Routing Options available on 1800, 1300 & 13 Numbers.

With your 1800 number, 1300 Number or 13 Number you can choose from a combination of Time of day routing, Postcode routing (where the client can enter a postcode to be directed to a local store), Exchange based routing (from landlines only), Region based routing, State Based Routing, Call Groups, Call Cycling between Teams

With Next Telecom as your Service Provider you can self manage your calls flows from our business number management portal.

Let us prove it.

Let one of our experienced business development managers meet with you and show you why you should choose Next Telecom.

Call 1300 00 NEXT

to talk to our specialists


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